General Questions About Online Counseling
To get initial answers to questions about our online counseling services, you can find information in our FAQ section here.
For email and chat counseling or to schedule an appointment online, registration is required. During registration, you will be prompted to choose a username and password, which can be freely selected and do not have to correspond to your real name. Your registration provides access to your counseling history. Your data is treated strictly confidentially and will not be shared with third parties. Your email address will only be used to inform you of responses or appointment arrangements.
Yes, the best way to do so is through video, email, or chat counseling. When registering for online counseling, please indicate the canton that could be relevant to your question instead of the residential canton (e.g., the residential canton of your partner in Switzerland, etc.). Telephone hotline counseling is only possible from a phone line in Switzerland.