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Privacy policy for www.frabina.assisto.online
The purpose of this privacy policy is to inform you as a user about the collection of personal data on this website. We therefore attach great importance to presenting all essential information on the protection of your data as transparently as possible. However, should there be any ambiguities, questions or need for clarification, please do not hesitate to contact us.
1.A. Controller
The controller within the meaning of the General Data Protection Regulation (Art. 4 (7) GDPR) and the other national data protection laws and data protection regulations is
frabina
Kapellenstrasse 24
3011 Berne
031 381 27 01 / 032 621 68 60
info@frabina.ch
These contact details are therefore relevant for all questions of a data protection nature relating to this website and for all data protection claims on your part.
1.B. Collection and storage of personal data when visiting our website
Below we inform you about the processes relevant to data protection law that take place when you visit our website.
1. log files
Each time you visit our website, we automatically collect data and information from the computer system you use to access the website.
The following data is collected:
(1) Information about your browser type and the version used
(2) Information about your operating system
(3) Date and time of your access
(4) Websites from which your system accesses our website
(5) Websites that are accessed by your system via our website
The data is stored in the log files of our system. This does not affect your IP addresses or other data that enable the data to be assigned to you. This data is not stored together with your other personal data. The legal basis for the temporary storage of this data is Art. 6 para. 1 lit. f GDPR.
The collection of data for the provision of our website and the storage of data in log files is absolutely necessary for the operation of our website. You therefore have no option to object.
1.2 . Website analysis/cookies
We use the "Matomo" service (formerly "Piwik") on this website. This is a web analysis service that is used on the servers operated by us.
Matomo enables us to create pseudonymised user profiles and to use cookies. These are small files that your browser automatically creates and that are stored on your computer system when you visit our website. Cookies do not cause any damage to your computer system and do not contain any viruses, Trojans or other malware.
We use cookies to improve our website, for example to make it more user-friendly and to customise it to the user's interests.
The following data is stored and transmitted in the cookies:
(1) Browser type/version
(2) Operating system used
(3) Region in which you have dialled into the Internet
(4) Time and country of the server request
(5) Number of visits to our site
(6) Websites that are accessed by your system via our website
This does not affect your IP addresses or other data that enable the data to be assigned to you. This data is not stored together with your other personal data. The duration of storage is 2 years.
You can prevent the installation of cookies by selecting the appropriate settings in your browser software. However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent.
As an alternative to the browser add-on, you can also prevent Matomo from collecting data by clicking on the tick in the Matomo or Piwik notice at the bottom of the page. An opt-out cookie will be set to prevent the future collection of your data when you visit this website. The opt-out cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must set the opt-out cookie again.
The use of Matomo is necessary for the purposes mentioned to protect our legitimate interests and those of third parties in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR. You therefore have no option to object.
1.3 Third-party content
We incorporate fonts on our website that are provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
This is a way of improving the presentation and faster loading time of our website. When using Google Font, your IP address is transmitted to Google LLC.
The privacy policy of Google LLC. Can be viewed here: www.google.com/policies/privacy/
The data is processed on the basis of our legitimate interest, i.e. the optimisation of our offer and our website in accordance with Art. 6 para. 1 lit. f. GDPR.
This data storage can be revoked via the opt-out: adssettings.google.com/authenticated.
1.C. Making contact
You can contact us electronically by email. In this case, the data you send us by email will be transmitted to us and stored by us.
This involves:
(1) your name
(2) Date on which you contacted us
(3) Your e-mail address
(4) If applicable, further data if you provide it
If you send us an e-mail and are interested in our offers, the legal basis for data processing is Art. 6 para. 1 lit. b GDPR, otherwise Art. 6 para. 1 lit. f GDPR.
This data transmitted to us will only be used to conduct the conversation and will not be passed on to third parties.
We will delete this data when it is no longer required for the respective purpose. I.e. when the email exchange with you has ended and we have fully processed your request.
You have the option to revoke your consent to the processing of your data at any time. To do so, please use the contact options listed above. In the event of cancellation, all your personal data stored for the purpose of contacting you will be deleted.
1.D. Registration for the virtual advice centre and social network
You can create a user account with us by registering so that we can send you e-mail notifications of status changes to enquiries or appointments or so that you can publish posts on the social network. The data you provide will only be used for the purposes of using the service. The data stored during registration will not be passed on to third parties unless this is necessary for the fulfilment of the purpose of the contract.
The following data is stored during registration:
(1) The user name you have chosen
(2) Your e-mail address
(3) Time of your registration
(4) IP address
and additionally at the advice centre:
(3) Place of residence
(4) Gender
(5) Age
(6) Marital status
(7) Nationality
(8) Residence status in Switzerland
as well as other personal details if you provide them during the counselling session or in the forum. In addition, we may collect further data for statistical analysis during the counselling process.
Before submitting the registration, your consent will be obtained and reference will be made to this privacy policy (Art. 6 para. 1 lit. a GDPR).
It is possible to delete your user account at any time and thus object to and remove the data processing.
1.E. Rights of data subjects
If we have processed your personal data, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis us:
(1) Art. 15 GDPR - You can request information about your personal data processed by us. In particular, you can request information about the purposes of processing, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right of appeal, the origin of your data if it was not collected by us, as well as the existence of automated decision-making including profiling and, if applicable, meaningful information on its details.
(2) Art. 16 GDPR - You can demand the immediate correction of incorrect or incomplete personal data stored by us.
(3) Art. 17 GDPR - You may request the erasure of your personal data stored by us, unless the processing is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defence of legal claims.
(4) Art. 18 GDPR - You can request the restriction of the processing of your personal data if the accuracy of the data is disputed by you, the processing is unlawful, but you refuse to delete it and we no longer need the data, but you need it for the assertion, exercise or defence of legal claims or you have lodged an objection to the processing in accordance with Art. 21 GDPR.
(5) Art. 20 GDPR - You may receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or request that it be transmitted to another controller.
(6) Art. 7 para. 3 GDPR - You can revoke your consent to us at any time. As a result, we may no longer continue the data processing that was based on this consent in the future.
(7) Art. 77 GDPR - You can lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our registered office.
1.F. Right to object
If your personal data is processed on the basis of legitimate interests in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, you have the right to object to the processing of your personal data in accordance with Art. 21 GDPR, provided that there are reasons for this arising from your particular situation or the objection is directed against direct advertising. In the latter case, you have a general right to object, which will be implemented by us without specifying a particular situation.
If you wish to exercise your right of cancellation or objection, simply send an email to info(at)frabina.ch